1. Why open an account?
A free Elegomall account allows you to:
1) Place your order. You can choose wholesale account or vape user account when registering.
2) Collect reward points to redeem coupons, gifts and play other games..
3) Save addresses in your address book.
4) Check and track your order status.
5) Write reviews, and rate other reviews.
6) Participate in community forums.
2. Can I change my default address, and user name?
Yes. Your address and personal information can be changed at My Account after you log in.
3. What if I forgot my password?
If you've forgotten your password, click Forgot Your Password when log in. Please enter your email address and we will send you a password reset request email, please click the reset link in the email to reset your password.
(*Your email account might blocked our email, please add our domain elegomall.com to white list.
*Your email account might misjudged our email as spam, please try checking if the activation email is in your email spam folder.)
4. How can I subscribe to Elegomall newsletter?
Two options available. You can simply enter your email address and click "Submit" at the bottom of any page. Or log in your account, subscribe to Elegomall newsletter at My Account>Personalization>Newsletter.
5. How can I unsubscribe from the newsletter?
Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add unsubsribe link in every email.
1. Can I add an item to the order that I just created?
Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.
2. Can I change my shipping address/method after placing an order?
Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
3. In what currency are ElegoMall prices displayed?
All prices listed on our website are in US dollars.
4. What are all the order status?
Payment haven't been recieved.
Payment received. Order will be shipped in 24 hours on business day.
Order is on shipping
Paypal Refund Pending.
Order has been canceled.
Order has not been shipped, waiting for confirmation from customer.
Order has been shipped and the tracking number is available.
5. How do I cancel my order?
Please contact us directly or chat online, and we will cancel and refund your order for you.
6. The item I want to buy is out of stock. How could I do?
If it is not available, you can click Arrival Notice, and we will notify you when back in stock by email. Or you can online chat with us for arrival time.
ElegoMall uses Credit Card, PayPal and Bank Transfer to handle payments.
1. Credit Card.
Buyers can pay using Credit Cards and we accept MasterCard, VISA, American Express, Discover, etc.
Paypal is avaliable for most countries.
3. Bank Transfer
You can also use Bank Transfer to make the payment. Usually it needs 1-5 days for us to receive your payment if you choose this kind of bank payment. Once after you have finished the payment, please sned us the bank transfer document.
So that we will arrange the delivery as fast as possible!
1. How are customs and import tax/duties handled?
Please kindly note that the Tax / Customs fee in destination country are at customer's expense.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. ElegoMall is not responsible for products rejected, confiscated or destroyed by the customs in your countries.
2. How come my tracking number doesn't work?
We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there coulbe be a week's delay.
3. How long does it take for orders to get sent?
Items that are in stock are shipped in 1 business day.
4. What are the available Shipping methods?
DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, etc.
5. What should I do if something is missing from my order?
Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.
6. What is the declaration on shipping labels?
For the order value, we will write this according to your request. So please leave us a message about the value that you prefer when placing the order.